These terms are applicable to all online transactions conducted between Jivika and any individual, business, or organization (collectively referred to as 'the Purchaser') that places an order through Jivika for the provision of goods (hereinafter referred to as 'the Goods'). Upon accepting an order for Goods from the Purchaser, Jivika consents to sell, and the Purchaser consents to purchase, the Goods at the prices specified on Jivika's website, based solely on the terms and conditions outlined therein.

THESE TERMS AND CONDITIONS DO NOT IMPACT THE STATUTORY RIGHTS OF CUSTOMERS

Jivika offers a secure payment system for all online transactions. The Purchaser's private information will always be encrypted while transmitted over the Internet. The buyer should see a padlock icon in their browser's status bar, showing that encryption is on. They can pay with Visa, Mastercard, or another card. Items will be shipped once payment is fully received or if the customer chooses cash on delivery (COD).

Goods will be dispatched once payment has been made in full or if the customer is going with COD.

Jivika will dispatch orders within seven working days of receipt. During peak periods, the delivery date may be extended, and we will inform you as promptly as possible.

The delivery partner will make three attempts to deliver your goods. If they cannot complete the delivery, the items will be returned to Jivika or taken to a local collection point for up to ten days, where proof of identification will be required. To enable the carrier to leave the goods in a designated safe place without requiring a signature, we request a description of a safe location to be noted in the comments section. Once Jivika has dispatched the goods, any changes made by the customer to the delivery address will incur an additional carriage fee. We will make three delivery attempts for all parcels, or offer a possible collection point if the customer is unavailable.

If the goods are damaged, the Purchaser must inform Jivika within three days of receiving them. Jivika will replace any faulty or damaged items automatically, but the customer is required to keep the damaged items for inspection by the carrier.

Delivery fees apply to all orders unless a promotional pack or special offer explicitly indicates that the price includes delivery.

Jivika retains the right to replace items with others of equal or higher value if the items indicated on the website are unavailable for any reason. Please be aware that we will reach out to you via email to notify you of any planned substitutions before your order is sent.

Customers can cancel their orders within 3 days after receiving the Goods. If the cancellation is made, the Purchaser will receive a full refund, excluding the cost of any perishable items that cannot be resold, as well as any products that have been consumed, opened, or damaged by the Purchaser. The refund will be processed within 30 days. All returned items must be in good condition. We maintain the right to reject returns of unsealed items for health and hygiene reasons.

If the Goods are not satisfactory, the Purchaser should contact Jivika by phone or email within 48 hours of receiving the Goods. The Purchaser must send the goods back to Jivika, and if Jivika finds that the goods are substandard after checking them, they will send out replacements.

We aim to refund customers within 14 days after we receive the goods. We can refuse to accept goods that have been opened, for health and safety reasons.

Jivika will do its best to meet the shipping date provided. However, Jivika is not responsible for any loss or damage caused by delays or failures to ship due to reasons it cannot control, such as natural disasters, actions or inactions of the Purchaser, government actions, court orders, issues with subcontractors or suppliers, labour strikes, embargoes, wars, riots, transportation delays, legal compliance, obtaining necessary export licenses, or any other factors beyond Jivika's control.

We want to give our customers the best products, but if there's an issue with your order, please let us know.

If you have a complaint, contact us via email at info@jivikaagri.com or by phone at +917486009723 and +91 7946032143 between 10am and 5pm on Monday to Friday (not including bank holidays). We aim to respond to all complaints within 24 hours, but during busy times, this might take longer. We will review your issue and try to resolve it within 7 working days.

Jivika does not guarantee that their website will always be available or free from problems and errors at any time.

Jivika gathers information from the Purchaser when they place an order. This information is used properly and follows the Digital Personal Data Protection Act, 2023. Jivika collects this information to handle the Purchaser’s order and to give the best possible customer service. Jivika will not share your information with anyone else maintaining the privacy policy. We will not send you emails without your permission.

If any of these Terms and Conditions are found to be illegal, invalid, or not able to be enforced according to the laws of a state or country where they are supposed to apply, then that particular Term or Condition will be removed from this agreement. The rest of the Terms and Conditions will still be in effect and will continue to be binding and enforceable.

You may not copy, reproduce, republish, broadcast, or distribute any material we have on this site, such as text or images, unless it's for your personal use and not for business or if you have our permission. If you do not accept these Terms and Conditions completely, you must stop using this site.